Privacy Policy

Last updated: November 9, 2023

1. Introduction

This policy describes what information we collect when you use Wavi's site, services, products, and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.

This policy applies to Wavi's online meeting recording & transcription tool, including the website and web applications, and other Wavi websites (collectively “the Websites”), as well as other interaction (e.g. customer support conversations, user surveys and interviews etc.) you may have with Wavi.

This policy applies where we are acting as a Data Controller with respect to the personal data of users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other users’ privacy.

2. Data Collection

At Wavi, we prioritize safeguarding our users' privacy. Our business model is to provide a paid service to users who need to record, index and store meeting recordings, and does not rely on widespread collection of general user data. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.

Wavi does not access your recordings and transcripts at any point, unless you personally share access with individual employees for technical support. Also in those cases only recordings and transcripts with access rights given to the support team member will be accessed.

Wavi may collect, store and process various kinds of data, with different legal grounds, as listed below. We will not sell collected data to other companies.

User account information

Users who choose to register with Wavi will create their accounts directly through our platform. We will collect and store the email address, name, and organization name provided during the registration process.

Usage information

We collect metadata to provide context about the Service's usage. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.

Product analytics data

Wavi logs activities by you and other users when the users interact with our websites or apps, when a page or a room is visited or where there is a conversation. We will never access the content in conversations, unless upon specific request by the user who recorded this content with our Services.

Video recordings

We alert participants when they join meetings if you are recording a meeting with our service. Participants have the option to leave the meeting. As you are using Wavi to record meetings, you are responsible for collecting consents from all participants in the meeting prior to starting the recording. The transcript, which may also contain personal data, is treated the same way as the video recording. Video recordings and transcripts will not be accessed by Wavi, unless upon specific request by the user who created such recordings with Wavi. We do use the OpenAI API to summarize information in meeting transcripts but it is not stored by either WAVI or OpenAI in any way. Transcript information and summarized information is not accessible by WAVI unless specific consent is given.

Technical log data

Like most digital services, our servers automatically collect information when Websites or Services are accessed or used and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.

Device information

Wavi may collect and process information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect and process some or all of this information depends on the type of device used and its settings.


We use cookies to enhance your experience with the Wavi Services. Cookies are small data files that are stored by your browser. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the Wavi Services unavailable to you. Through using our Services you agree to our usage of cookies to fulfill our service agreement with you.

Location information

We receive information from you and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Wavi may also collect location information from devices in accordance with the consent process provided by your device. The legal basis for this processing is our legitimate interests cf. GDPR art. 6 (1) item f, namely using this data for the purpose of ensuring the proper administration of our Website and business, analyzing the use of the website and services, monitoring and improving our Website and Services, improving the user experience, preventing abuse, and assisting users with support inquiries.

Customer support information

We may process information that you send to us, should you choose to submit a ticket to our customer support. If you contact us, we may use your Account, Transaction or Usage Information to respond. Processing this information is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest of handling your requests cf. GDPR art. 6 (1) item f.

Product & Marketing communication

We may process information that you provide to us for the purpose of subscribing to our email newsletters. You can opt out by sending an email to [your email here]. The notification data may be processed for the purposes of sending you relevant product information or newsletters. The legal basis for this processing is your consent cf. GDPR art. 6 (1) item a.

Transaction information

Customers that choose to purchase a paid version of the Services provide Wavi (and our payment processors) with billing details such as credit card information, billing email, banking information, location at the time of transaction and/or a billing address. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to you. Processing this information is required for fulfilling the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) item b. Additionally, this information needs to be retained in order to comply with accounting and tax regulation cf. GDPR art. 6 (1) item c.

Service and transactional notifications

Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account).

3. Data Use and Purpose

Use of Collected Data

Wavi leverages collected data to enhance user experience and service efficiency. Our use of data includes:

  • Service Provision and Maintenance: Enabling the core functionality of our services, including regular updates and improvements.
  • User Interaction and Support: Facilitating interactive features at user discretion, and providing prompt customer support.
  • Service Analysis and Improvement: Analyzing service usage to improve quality, user experience, and developing new features.
  • Security and Technical Management: Ensuring service security, addressing technical issues, and safeguarding against fraudulent activities.
  • Contractual and Legal Obligations: Fulfilling responsibilities arising from contracts with users, including billing and legal compliance.
  • Communication and Marketing: Sending notices related to user accounts, subscriptions, renewals, and promotional information about related products and services, subject to user consent.
  • Customized Purposes: Addressing specific purposes as indicated by users or as consented to by them.

Handling of Google User Data

Our application's interaction with Google user data is purposeful and privacy-conscious:

  • Access and Integration: We access Google user data solely for authentication and smooth integration with Google services.
  • Use Limitation: The usage of Google user data is confined strictly to service functionality.
  • Storage and Security: We store Google user data only as long as necessary for service delivery and in compliance with legal requirements, ensuring data security at all times.
  • Selective Sharing: Sharing of Google user data is limited to third parties who contribute to our service delivery and adhere to stringent data protection protocols.

We commit to aligning our handling of Google user data with the practices disclosed in this policy and conforming to Google's user data policies.

WAVI complies with the Google API Services User Data Policy, including the Limited Use requirements.

4. Data Retention

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Transaction information will be retained for a minimum period of 5 years following the date of the transaction, and for a maximum period of 10 years following the date of the transaction.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

  1. Account information will be retained until you decide to delete your account.
  2. Information about you used for Product & Marketing communication will be retained as long as you have given us consent to use this information.
  3. The period of retention of usage information will be determined based on the need for historical data to determine statistical validity and relevance for product decisions and technical monitoring.
  4. The period or retention for customer data is defined as per the relevant subscription plan and is automatically handled by the respective policy.

Regardless of the provisions above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Data Transfer

We may share information with your consent with third parties in some circumstances, including:

  1. To a service provider or partner who meets our data protection standards (Information might only be delivered to necessary providers to fulfill our service agreement with you. We will not sell data to third parties);
  2. When we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process;
  3. To protect the vital interest of others, when we have reason to believe that doing so will prevent harm to someone or illegal activities.

Our categories of service providers and partners are:

  • Hosting/infrastructure/storage providers
  • Payment processors
  • Analysis tools providers
  • Customer support tools providers
  • Marketing and email providers
  • Internal communication tools providers

The hosting facilities for account information and for video storing are situated in Virginia, USA.

6. Your Rights to Access, Export or Remove Personal Data

If you have provided your consent to your processing of personal data, you may also withdraw your consent at any time by writing an email to You may instruct us at any time not to process your personal information for marketing purposes, by writing an email to You can delete single recordings at any time via our web interface. If you delete your account, your information and content will be unrecoverable after that time. We may withhold personal information that you request to the extent permitted by law.

As an individual you are granted rights according to the applicable data protection law:

  1. The right to access to your personal data.
  2. The right to rectification of your personal data.
  3. The right to object to and restriction of our processing of your personal data.
  4. The right to be forgotten; erasure of your data.
  5. The right to data portability.

The rights are not absolute, and you may read more about your rights in the EU general data protection regulation Chapter III, or at

To exercise your rights or if you otherwise have any questions regarding our processing of your personal data, we encourage you to contact us as described below. However, we also notify you that you may raise a complaint to a data protection authority. As a European company, Wavi uses the Federal Commissioner for Data Protection and Freedom of Information as a supervising authority. You may find further information on their website: You may contact your national/state supervisory authority, but Wavi will retain the Federal Commissioner for Data Protection and Freedom of Information as our lead supervisory authority.

7. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All connections to Wavi are encrypted using SSL, and any attempt to connect over HTTP is redirected to HTTPS. Wavi hosts its software on Amazon Web Services (AWS). AWS data centers are certified as ISO 27001, PCI DSS, and/or SOC 1 and 2 compliant. Our database is located in a Virtual Private Cloud (VPC) with AWS and protected by restricted security groups. Only the minimal required communication to and between the servers is allowed.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 16, and no part of our Services is directed to them. If you are a parent or guardian and you learn that your child has provided us with personal data, please contact us at If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our systems.

9. Changes to this Policy

We can change these Terms at any time. If a change is material, we’ll let you know before it takes effect. By using Wavi on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.

10. Company Acquisition

In the case where we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets such that your information would be transferred or become subject to a different privacy policy, we will notify you in advance and give you the option to delete your data before the transfer.

11. Contact

For questions or concerns about our handling of user data or any other aspects of our Privacy Policy, please contact our Privacy Team at